1 About our Terms
1.1 These Terms explain how you may use this website (the Site) which is provided by us free of charge.
1.2 References in these Terms to the Site includes the following websites: www.mccleaners.co, and all associated web pages.
1.3 You should read these Terms carefully before using the Site.
1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site, please contact us by:
e-mail info@mccleaners.co or telephone 01 322 921 921
1.7 Definitions
Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Terms means these terms and conditions of use as updated from time to time under clause 9;
Acceptable use policy means the policy

acceptable use policy

, which governs your permitted use of the Site;
Cookie policy means the policy which governs how we use cookies in the Site;
Online terms and conditions for the supply of goods means the terms and conditions

Supply_of_Service_Consumer.doc

, which will apply to you obtaining services via the Site;
Privacy policy means the policy

MC_Privacy_Policy.docx

which governs how we process any personal data collected from you;
Site has the meaning given to it in clause 1.1;
We, us or our means MC Crystal Limited a company registered in England and Wales with company registration number 07471140, and the registered office of which is at 26 Upper Wickham Lane, Welling, Kent, DA16 3HF You or your means the person accessing or using the Site or its Content.
1.8 Your use of the Site means that you must also comply with our Acceptable use policy, our Privacy policy, our Cookie policy and our Online terms and conditions for the supply of services where applicable.
2. Using the Site
The Site is for your personal and non-commercial use only.
You agree that you are solely responsible for:
all costs and expenses you may incur in relation to your use of the Site; and keeping your password and other account details confidential.
The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@mccleaners.co
We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3. Ownership, use and intellectual property rights
a. This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
b. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
4. Accuracy of information and availability of the Site
A. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
B. We may suspend or terminate operation of the Site at any time as we see fit.
C. You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions for the supply of goods.
D. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
E. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
5. Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
6. Limitation on our liability
F. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
i. losses that:
1. were not foreseeable to you and us when these Terms were formed; or
2. that were not caused by any breach on our part
ii. business losses; and
iii. losses to non-consumers.
7. Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
8. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
9. Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
10. Disputes
A. We will try to resolve any disputes with you quickly and efficiently.
B. If you are unhappy with us please contact us as soon as possible.
C. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
D. Relevant United Kingdom law will apply to these Terms.

This website is operated by MC Crystal Limited
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
• the personal information we collect about you
• what we do with your information, and
• who your information might be shared with.
Who we are
MC Crystal Limited ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (i.e. we are responsible for, and control the processing of, your personal information).
What information we collect?
Personal information provided by you
We collect personal information about you (such as your name, address, phone number, payment details) when you register with us or purchase products or services from us. We also collect personal information when you contact us, send us feedback, post material to our website, compete customer surveys etc.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his/her name, date of birth, address, post code, email, telephone number, payment details etc.

Sensitive personal information

We may ask you to provide sensitive personal information, If we request such information, we will explain why we are requesting it and how we intend to use it.
Sensitive personal information includes information relating to:
• your ethnic origin
• your political opinions
• your religious beliefs
• whether you belong to a trade union
• your physical or mental health or condition
• your sexual life, and
• whether you have committed a criminal offence
We will only collect your sensitive personal information with your explicit consent.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, feedback etc

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies on our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, [including a detailed list of your information which we and others may collect through cookies] please see our Website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How will we use the information about you?
We collect information about you so that we can:
• identify you and manage any accounts you hold with us;
• process your order;
• conduct research, statistical analysis and behavioural analysis;
• carry out customer profiling and analyse your purchasing preferences;
• if you agree, let you know about other products or services that may be of interest to you—see 'Marketing’ section below;
• detect and prevent fraud;
• customise our website and its content to your particular preferences;
• notify you of any changes to our website or to our services that may affect you;
• carry out security vetting;
• improve our services; and
• [insert details on any other purposes, e.g. any additional purposes for which personal data collected using cookies and other tracking devices might be used].
Who your information might be shared with
We may disclose your personal data to:
• other companies within our group;
• our agents and service providers;
• credit reference agents—see 'Credit checking' below;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity;
• our business partners in accordance with the 'Marketing and opting out' section above; and
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
• access to your account is controlled by a password and user name that are unique to you;
• we store your personal data on secure servers; and
• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
• email, call or write to us (see ‘How can you contact us?’ below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them
We may charge a small fee (£10) for this service.

Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
• email, call or write to us (see ‘How can you contact us?’ below)
• let us have enough information to identify you (e.g. account number, user name, registration details), and
• let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
• email, call or write to us (see ‘How can you contact us?’ below). [You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 15 days for this to take place
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)
How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to info@mccleaner.co or write to us at 26 Upper Wickham Lane, Welling, Kent DA16 3HF or call us on 01 322 921 921
Changes to the privacy policy
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Supply of Service to Consumers
Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days.
The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix the service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it
• if a price hasn't been agreed upfront, what you're asked to pay must be reasonable
• if a time hasn't been agreed upfront, it must be carried out within a reasonable time
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:
• your legal rights and responsibilities
• our legal rights and responsibilities, and
• certain key information required by law
In this contract:
• ‘We’, ‘us’ or ‘our’ means MC Crystal Limited (and our affiliates) and
• ‘You’ or ‘your’ means the person buying services from us
If you don’t understand any of this contract and want to talk to us about it, please speak with our representative or contact us by:
• e-mail: customers@mccleaners.co
• telephone: 01 322 921 921
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?

We are MC Crystal Limited registered in England and Wales under company number: 07471140.
Our registered office is at: 26 Upper Wickham Lane, Welling, Kent DA16 3HF.

1 Introduction
1.1 If you buy services from us you agree to be legally bound by this contract.
1.2 You may only buy services from us for non-business reasons.
1.3 When buying any services you also agree to be legally bound by:
1.3.1 extra terms which we may add to, or replace some of, this contract. This may happen for e.g. security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply.
1.3.2 specific terms which apply to certain services. If you want to see these specific terms, please speak with our representative who will tell you when specific terms apply
All these documents form part of this contract as though set out in full here.

2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, our representative will give you this information on paper before you buy the services from us. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 12).
Information we will give you

We will give you information on:
the main characteristics of the services you want to buy
who we are, where we are based and how you can contact us
the total price of the services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price)
the arrangements for payment, carrying out the services and the time by which we will carry out the services
how to exercise your right to cancel the contract and the costs of doing so our complaint handling policy
our after-sales services
our commercial guarantees
how long the contract is for and how to end it

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Ordering services from us
3.1 Below, we set out how a legally binding contract between you and us is made:
3.1.1 Our website features a number of cleaning services providers based throughout the UK. If you wish to engage the services of one of cleaning services providers you can book and make payment through the website.
3.1.2 Cleaning services are priced as follows: a) a one off visit £14.99 per hour, b) fortnightly visits £12.99 per hour c) weekly visits £10.99 per hour
3.1.3 Any quotation given by us before you make an order for services is not a binding offer by us to supply such services.
3.1.4 When you decide to place an order for services with us, this is when you offer to buy such services from us.
3.1.5 When you place your order with our representative, he or she will acknowledge it in person, or if this is not possible, by email. This acknowledgement does not, however, mean that your order has been accepted.
3.1.6 We may contact you to say that we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
(a) we cannot carry out the services (this may be because, for example, we have a shortage of staff)
(b) we cannot authorise your payment
(c) you are not allowed to buy the services from us
(d) we are not allowed to sell the services to you
(e) there has been a mistake on the pricing or description of the services
3.1.7 We will only accept your order when our representative confirms this to you by emailing you to confirm this (Confirmation E-mail). At this point:
(a) a legally binding contract will be in place between you and us, and
(b) we will start to carry out the services in the way you and we have agreed
3.2 If you are under the age of 18 you may buy any services from us.

4 Carrying out of the services
4.1 We must carry out the services by the time or within the period which you and we agree (either with our representative or in writing). If you and we have agreed no time or period, this will be within a reasonable time.
4.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.

5 Charges and payment
5.1 On placing an order for Cleaning Services with Us via our website, you will be entitled to a 14 day period in which you can cancel this contract without penalty. If you are unhappy with the services or decide that they do not meet your requirements, you can cancel them immediately without penalty.
5.2 By agreeing to this contract you are agreeing that should you cancel this contract within the 14 day period, we are able to deduct from any refund to you, for any services provided to you during the 14 day period.
5.3 We accept the following credit cards and debit cards: Visa, Mastercard, Maestro and JCB. We do not accept cash or cheques.
5.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
5.5 The price of the services:
5.5.1 is in pounds sterling (£)(GBP)
5.5.2 includes VAT at the applicable rate

6 Right to cancel this contract
6.1 You have the right to cancel this contract within 14 days without giving any reason.
6.2 The cancellation period will expire after 14 days of the conclusion of the contract.
6.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form To MC Crystal Limited, 26 Upper Wickham Lane, Welling, Kent. DA16 3HF:
I/We hereby give notice that I/We [*] cancel my/our [*] contract of the supply of the following Cleaning Service ,
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate

6.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

7 Effects of cancellation
7.1 If you cancel this contract, we will reimburse to you all payments received from you except where we are allowed to keep such payments such as where we have provided the Services within the 14–day cancellation period
7.2 We will make the reimbursement without undue delay, and not later than 14 days after the days on which we are informed about your decision to cancel this contract.
7.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

8 Nature of the services
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
8.1.1 the services are carried out with reasonable care and skill
8.1.2 you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services, and
8.1.3 we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out
8.2 We must provide you with services that comply with your legal rights.

9 Faulty services
9.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
9.1.1 visit our webpage:
9.1.2 contact us using the contact details at the top of this page, or
9.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06
9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
9.3 Please contact us using the contact details at the top of this page, if you want:
9.3.1 us to repeat the services
9.3.2 us to fix the services
9.3.3 a price reduction
9.3.4 a refund

10 End of the contract
10.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

11 Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed
(b) that were not caused by any breach on our part
11.1.2 business losses
11.1.3 losses to non-consumers

12 Disputes
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with:
12.2.1 the services
12.2.2 our service to you generally
12.2.3 any other matter please contact us as soon as possible.
12.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.3.1 let you know that we cannot settle the dispute with you, and
12.3.2 give you certain information required by law about our alternative dispute resolution provider.
12.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
12.5 Relevant United Kingdom law will apply to this contract

13 Third party rights
13.1 No one other than a party to this contract has any right to enforce any term of this contract