Supply of Service to Consumers
Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days.
The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix the service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it
• if a price hasn't been agreed upfront, what you're asked to pay must be reasonable
• if a time hasn't been agreed upfront, it must be carried out within a reasonable time
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
• your legal rights and responsibilities
• our legal rights and responsibilities, and
• certain key information required by law
In this contract:
• ‘We’, ‘us’ or ‘our’ means MC Crystal Limited (and our affiliates) and
• ‘You’ or ‘your’ means the person buying services from us
If you don’t understand any of this contract and want to talk to us about it, please speak with our representative or contact us by:
• e-mail: customers@mccleaners.co
• telephone: 01 322 921 921
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?
We are MC Crystal Limited registered in England and Wales under company number: 07471140.
Our registered office is at: 26 Upper Wickham Lane, Welling, Kent DA16 3HF.
1 Introduction
1.1 If you buy services from us you agree to be legally bound by this contract.
1.2 You may only buy services from us for non-business reasons.
1.3 When buying any services you also agree to be legally bound by:
1.3.1 extra terms which we may add to, or replace some of, this contract. This may happen for e.g. security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply.
1.3.2 specific terms which apply to certain services. If you want to see these specific terms, please speak with our representative who will tell you when specific terms apply
All these documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, our representative will give you this information on paper before you buy the services from us. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause
12).
Information we will give you
We will give you information on:
the main characteristics of the services you want to buy
who we are, where we are based and how you can contact us
the total price of the services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price)
the arrangements for payment, carrying out the services and the time by which we will carry out the services
how to exercise your right to cancel the contract and the costs of doing so
our complaint handling policy
our after-sales services
our commercial guarantees
how long the contract is for and how to end it
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Ordering services from us
3.1 Below, we set out how a legally binding contract between you and us is made:
3.1.1 Our website features a number of cleaning services providers based throughout the UK. If you wish to engage the services of one of cleaning services providers you can book and make payment through the website.
3.1.2 Cleaning services are priced as follows: a) a one off visit £14.99 per hour, b) fortnightly visits £12.99 per hour c) weekly visits £10.99 per hour
3.1.3 Any quotation given by us before you make an order for services is not a binding offer by us to supply such services.
3.1.4 When you decide to place an order for services with us, this is when you offer to buy such services from us.
3.1.5 When you place your order with our representative, he or she will acknowledge it in person, or if this is not possible, by email. This acknowledgement does not, however, mean that your order has been accepted.
3.1.6 We may contact you to say that we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
(a) we cannot carry out the services (this may be because, for example, we have a shortage of staff)
(b) we cannot authorise your payment
(c) you are not allowed to buy the services from us
(d) we are not allowed to sell the services to you
(e) there has been a mistake on the pricing or description of the services
3.1.7 We will only accept your order when our representative confirms this to you by emailing you to confirm this (Confirmation E-mail). At this point:
(a) a legally binding contract will be in place between you and us, and
(b) we will start to carry out the services in the way you and we have agreed
3.2 If you are under the age of 18 you may buy any services from us.
4 Carrying out of the services
4.1 We must carry out the services by the time or within the period which you and we agree (either with our representative or in writing). If you and we have agreed no time or period, this will be within a reasonable time.
4.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.
5 Charges and payment
5.1 On placing an order for Cleaning Services with Us via our website, you will be entitled to a 14 day period in which you can cancel this contract without penalty. If you are unhappy with the services or decide that they do not meet your requirements, you can cancel them immediately without penalty.
5.2 By agreeing to this contract you are agreeing that should you cancel this contract within the 14 day period, we are able to deduct from any refund to you, for any services provided to you during the 14 day period.
5.3 We accept the following credit cards and debit cards: Visa, Mastercard, Maestro and JCB. We do not accept cash or cheques.
5.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
5.5 The price of the services:
5.5.1 is in pounds sterling (£)(GBP)
5.5.2 includes VAT at the applicable rate
6 Right to cancel this contract
6.1 You have the right to cancel this contract within 14 days without giving any reason.
6.2 The cancellation period will expire after 14 days of the conclusion of the contract.
6.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To MC Crystal Limited, 26 Upper Wickham Lane, Welling, Kent. DA16 3HF:
I/We hereby give notice that I/We [*] cancel my/our [*] contract of the supply of the following Cleaning Service ,
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
6.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired
7 Effects of cancellation
7.1 If you cancel this contract, we will reimburse to you all payments received from you except where we are allowed to keep such payments such as where we have provided the Services within the 14–day cancellation period
7.2 We will make the reimbursement without undue delay, and not later than 14 days after the days on which we are informed about your decision to cancel this contract.
7.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8 Nature of the services
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
8.1.1 the services are carried out with reasonable care and skill
8.1.2 you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services, and
8.1.3 we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out
8.2 We must provide you with services that comply with your legal rights.
9 Faulty services
9.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
9.1.1 visit our webpage:
9.1.2 contact us using the contact details at the top of this page, or
9.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06
9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
9.3 Please contact us using the contact details at the top of this page, if you want:
9.3.1 us to repeat the services
9.3.2 us to fix the services
9.3.3 a price reduction
9.3.4 a refund
10 End of the contract
10.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11 Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed
(b) that were not caused by any breach on our part
11.1.2 business losses
11.1.3 losses to non-consumers
12 Disputes
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with:
12.2.1 the services
12.2.2 our service to you generally
12.2.3 any other matter
please contact us as soon as possible.
12.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.3.1 let you know that we cannot settle the dispute with you, and
12.3.2 give you certain information required by law about our alternative dispute resolution provider.
12.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
12.5 Relevant United Kingdom law will apply to this contract
13 Third party rights
13.1 No one other than a party to this contract has any right to enforce any term of this contract
